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Martin & Co Merthyr Tydfil

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Id put a 0 stars if options permitted me to do it. Terrible service from them never got any assistance whatsoever when i was letting with them would be locked out of my appartment and be forced to sleep elsewhere when i had a house that i was paying rent for. Their ‘emergency’ number never works, now moved out been months ive been chasing my deposit and multiple phone calls and multiple emails and all the replies from calls i get is will get back to you and they never do, never updates you on whats going on always have to chase for any information so frustrating, so infuriating, id never go with them ever again.. lost my trust

1.00 /5

REALLY DO NOT CARE ABOUT THE TENANTS AND REPAIRS - Very upsetting and lack of response very hard to get hold of for basic requests

1.00 /5

REALLY DO NOT CARE ABOUT THE TENANTS AND REPAIRS - Very upsetting and lack of response very hard to get hold of for basic requests

1.00 /5

Rude, don't answer emails.

1.00 /5
29.03.2021

Left my family move in a poor property with a newborn and 1 year old major issues penetrating damp which made me me and my kids Ill even led to my son having operation and every time I would ring up and they would send someone out he would put the blame on me, knowing full well what the problem was only in it for the money while I lived in hell , only way I could escape was to stop paying the rent and contact environmental health to fix what was going on and even then u still didn’t care only to find out all the hell I was put through they were selling up to get me out then just to repaint and stick someone else in there to suffer the same pain every wall soaking even the floor with damp and mouldy, my kids were always having throat infections everything I bought I had to leave behind and start with nothing , so the next time u want to look the other way think about the life’s you have already destroyed, years this went on for and even had the cheek to take me to court

1.00 /5
12.02.2021

Hmmmm Martin & co do us a favour and return one of our calls after numerous calls to yourselves about repairs and leaks which still have not been resolved. How many more times do I need to call again 😡🤔

1.00 /5

Never go with this agent my tenant moved about a month ago I keep call them about check out and lost mount rent they refused to answer me they loose me

Reply from agent

Dear Anwar, thank you for your comments. Whilst we are happy for any client to make a post regarding the service they have received we are surprised by yours. Upon inspection your property contained multiple breaches of non compliance within HHSRS and FFHH, including no heating or hot water and multiple leaks and damp. This meant the tenants were potentially at risk of attracting health issues especially at the late stage of pregnancy. The local authority housing enforcement were informed and the tenants were rehoused. We were not prepared to continue working with yourself unless the property was brought back up to a liveable condition and best practice policy was agreed. We informed Rent Smart Wales of our disinstruction and were surprised to see that property was then attempted to be relet with another estate agent. We would advise any tenants looking to move prior to signing for a property to check the Rent Smart Wales register for full details of the property owner and if it is managed by a reputable qualified Rent Smart Wales approved agent.

1.00 /5

Awful place. Didn't get my bond back due to their incompetents. I was placed with a crazy landlord, who they admitted was unhinged, so I asked to break my tenancy early. It was agreed with all parties. I was then accused of leaving early …

Contact details
Sales Phone:

01685 375110

Opening hours

Unknown

Address

20 Church Street, Merthyr Tydfil, CF47 0AY, Wales, UK, CF47

We specialise in residential lettings and house sales in Merthyr Tydfil and the surrounding areas, offering advice and support to landlords, tenants, buyers and sellers. Amanda Coombes is Branch Manager and brings a wealth of knowledge and expertise to her role. Alongside her highly motivated and dedicated team she ensures you receive a tailor-made service to suit your individual needs. Whether you're a first-time buyer, or are looking to buy a second home or investment property, the team at Martin & Co Merthyr Tydfil offers a dedicated point of contact to guide you through the process from start to finish. If you have a property to sell or are looking for a house to rent in or around the Merthyr Tydfil area, please do get in touch with a member of the team. For all property enquiries and to arrange a valuation, please call Martin & Co Merthyr Tydfil on 01685 375110

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