We’re sorry you have only been able to give us a 1 star rating. Your comments greatly concern us. Customer service is hugely important to us, so we would like to contact you so we can apologise and fully understand what has happened, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact Jake or Sam at our Middleton office on 0161 643 9617 to discuss. 5/11/18 Thank you for your latest review. We are grateful for your initial feedback and very pleased that you are now happy with our response and communication. We look forward to being able to assist you in the future. Best wishes Jake Rowson