Very disappointed with the service provided by mortgage adviser Sarah Morgan. Because of her incompetence, we lost the house we had a higher offer on. It took her a week to do the research to get us a mortgage and at the end she just emailed saying she couldn't find us a deal. She then spoke to an estate agent Pat on our behalf and told her we don't have mortgage. That's how we lost the property, they both knew I wanted so much. As soon as received that email from Sarah, I applied to another mortgage adviser, who got us a mortgage in principle within the same day. However, it was too late. Sarah wasted our time, claiming she was busy. It was impossible to get through her phone. She knew the vendor was waiting for mortgage in principle, but she couldnt prioritise her workload correctly, which made us lose the house we wanted. Very unprofessional and incompetent..