Unfortunately Ryders were not my first choice due to location I was living in - and boy do I regret that. Previous real estates were everything Ryders are not. Over there I had to wait weeks for returning the call or had to wait days for a viewing confirmation... But enough with them (NPE by the way), lets talk about Ryders! My main point of contact was Claudette and veiwing were done by Ashleigh and Amber - both of them were alway puncutal, patient and very orientated about property we were in (again unlike other estates;). As timing was crucial to us, Ryders were arranging 3 viewing per day on every other day around our 9-5 jobs, and only sending us emails with properties that were very close to out criteria. I'd say their accuracy was 9 out of 10. Claudette was amazing, to be honest she went above and beyond. She kept me in the loop with all correspondence, from chassing broker to chassing solicitors (vendors and mine). Quickly replied to any questions I had for a vendor. I have rang her on few occasions and only once she was unable to answer my call but it was returned within next 15 minutes (not like NPE - week if you are lucky). If I am correct I took us 3 weeks before we have found property and placed an offer and had quite few viewings. From buyers perspective, I can strongly recommend Ryder & Dutton and above staff of their Middleton branch. In my opinion with their customers service they are in Major league and you will definately feel taken care of.