Thank you for the review. Unfortunately there is nothing we can do about the red tape in the UK. We are extremely thorough when it comes to paperwork. Protecting our landlords and sourcing the best tenants are at the core of our business.

Many thanks for the review. You're a pleasure to deal with and I look forward to doing future business with you.

Dear Adelina The house has not been returned as it was given to you (fair wear and tear excepted). A check out inspection has been carried out by an independent inventory company who have produced a report containing time and date stamped photos as evidence that the house has not been cleaned and is in a dirty condition, that you have left bags of rubbish inside the house and rubbish in the garden and shed, that you have damaged the outside brickwork to the house by installing and then removing a satellite dish without permission and in breach of the terms of your tenancy agreement, that you have unlawfully removed various items of the landlord's property from the house including a fridge/freezer and in particular this matter is being taken very seriously as it is theft and the landlord will be taking legal advice on what action to pursue against you for this criminal act.

We are sorry that you have had a bad experience. As you know we are not your landlord and had no involvement with the management of your tenancy, this has been carried out by the landlord himself who has registered and is holding your tenancy deposit. We have not taken any money from you. To clarify, the check out inspection and report was carried out by an independent inventory company and you have been sent a copy of the report. The report shows that the property was not returned in the same state of cleanliness as documented on the inventory report at the beginning of your tenancy, so the landlord had to employ a cleaning company to bring the flat into a condition where it could be rented again, you have been sent a copy of the invoice from the cleaning company. The report also shows that there are some small missing items which we believe the landlord wants to claim for, which is entirely his decision. We have tried our best to intervene and help you regarding the missing items, however we can only do a limited amount, the final decision is the landlords. Feel free to contact us at any time if you require our assistance in your dealings with the landlord.