Mr Bryant, firstly I would like to address your reference to a person’s masculinity, this is incredibly inappropriate and has no place in society or on a public forum when personally attacking someone and in essence is discrimination and totally unacceptable. In regards to your complaint, once again, apologies for any inconvenience this may have caused you both, however Goodfellows had asked the company that we employ to carry out our board movements to erect a for sale board at the correct property as our internal records show (you are both more than welcome to come in to the office and evidence this for yourselves). Regrettably, the company through nothing other than human error erected the board at the same number in the very next parallel road (hence the coincidental error). Following your wife’s initial visit to the office, during which it was advised to us that the removal of the board would require “tools”, which she claimed not to have, we also referenced that being an office based job, we do not have “tools” either but we shall of course send the request through to the company to return to the address and went on to explain that depending on how long ago the board had been erected and where the driver was now located, that this may be tomorrow at the very latest. We proceeded to do exactly that, however this proved not to be necessary as approximately 20 minutes later you visited the office, this time with the board in hand and proceeded to aggressively throw it in to the office. Kind regards Goodfellows Morden.