Be careful with this agency. They sent letters threatening you saying that they are going to kick you out of the property for things you haven't don't. They don't care about you, they don't corroborate stories or ask nicely. They take for granted you're guilty. They say I listen loud music during "unsociable" hours. Well, I go to sleep every day at 10pm, including weekends and never get up before 7am. I have no idea what they are talking about because, among other things, I don't listen music at home and I've always had my neighbours in mind. I feel very disappointed with them. Why didn't they send me a previous e-mail or contacted me asking if that was true? In their letter they say they may commence with the eviction proceedings. That is causing me an unnecessary stress as that letter is full of lies because they didn't even try to check the validity of those accusations.