When I came to London, I wanted to hire a house around Morden. An agent from Goodfellow viewed a few houses. Even if we didn't like behave of the man, we had to rent a house so we lend it and Goodfellow was responsible for the management of the property. I faced a leaking problem which was from toilet to kitchen. Even if I informed about it to them they didn't response on time and later told me that landlord will come a week later to look into it. Image how frustrating it. After a few attempts, eventually the landlord came and figured it out.