Hello Firstly below is the correct timeline of my last interaction. I emailed on Thursday 28th with an account of my issues to date (which i will summarise below). I then got an email from Marion on the 29th and responded that i was free whenever suited that day. I then never heard back till a call today Monday the 2nd whilst I was in work and am currently in the process of emailing Marion back. The images below are a screen grab of this interaction. If our regular account manager is off sick, i sympathise but where is the email/ communication outlining the situation and explaining who is managing their portfolio in their absence? Please see below what was in my email on Thursday 28th: Firstly, in the move across from Your Move the communication of the transition was messy, inaccurate and not at all smooth. It was unclear what was taking place and onus was on us as tenants to chase this information. The inept nature of the move was further amplified when it transpired the set of keys that the agency should hold had either not been handed over or had been lost and again rather than setting up a suitable way to rectify, we were asked to cut a set of keys and make the journey to your offices to hand them over. Surely you see the irony in this ? had the tables been turned there is no doubt in my mind that we would have faced a hefty fee to replace any keys we had lost and we would need to do everything in our power to actually have them cut ourselves.  Once we moved across, we quickly highlighted a number of issues that had been raised to Your Move as wanted to ensure Goodfellows were across and able to action these. We first raised them in April and it has taken until now to be rectified and has only come about because of direct conversation between ourselves and the landlady.  We spearheaded a campaign for the council to take responsibility for a pigeon infestation and subsequent water ingress and again Goodfellows never once picked up the conversation directly with the council, instead calling us for updates. If this was picked up separately we were certainly never kept in the loop.  Ill responsd to Marion directly but am standing by my review.