Dear Vanya Marionva, I am sorry that you have rated our service with a low score, we have spoken to our property management team and they said: The tenant called up after having sent a receipt of the one weeks deposit being refunded which she asked me what does the dates mean on the side if the deposit was paid in sept why was it transfer out on in May which I had advised the tenant that the deposit was only registered for a year which because they had stayed on at the property I had to be registered again however she can ignore the dates a this is something for our on purpose however we can see on our system the date we had received the deposit, I then confirmed the original deposit amount and how much I had refunded to the tenant which she was happy with the breakdown and the figures. The tenant then phoned back 15 mins later with an attitude stating she does not understand the dates why are they on the receipt which I explained this is something for outside which she should not take into the dates she then asked me did I just say “oh god” which I said sorry no I didn’t which then she said whatever so I stayed on the phone silent waiting for her to explain what she doesn’t understand once she had explained the dates once again I started explain the full breakdown of her account with being interrupted every min I just stopped talking until she was ready and then asked if I could explain to her which then she said no its fine it doesn’t matter so I said are you sure which he then put the phone down Jeannette was also there and heard every part of the conversation. I had released 8 deposit today and did not have anyone speak to me with an attitude once they had received their confirmation apart from this tenant she also then started shouting saying I’ve had enough of Goodfellows every time I call there is a p-problem which I said ok I apologise for that being she put the phone down. I believe this is unfair as I have never had a bad review with anyone but happened to have this with a let only tenant when I have had let only tenants leave 5 start review therefore.