Absolutely poor service, Renting a property and paying in excess £2000 a month and have not been able to carry out basic maintenance on the property. Repairs, damages, appliances not fixed for months, nobody is holding themselves accountable and keep putting it off. Staff hanging up the phone on me, not helping me or my family in a time of need and customer service, staff and agency is just not fit for purpose. Scummy area of London and agency to go with it stay well clear!!!!