Dear Halo we are sorry you've left a 1 star review but we've looked into your review and the team said 'The applicant was called before his viewing to let him know that the property was no longer available as references had passed. The applicant came in to the branch and began raising his voice. The reason for the late notice was explained to him and he was still not happy with the late notice as he had got the tram from Croydon to Morden. we apologized for this. other properties were offered to the applicant but he was not interested and he left the office.'