Dear Kelly we are sorry to hear about your experience, we have passed on your complaint on to the manager who will do a full investigation and get back to you. The manager said: The applicant was booked in at 2pm on Saturday. The tenant Annie of the property were made aware there were two time slots of viewings on Saturday. The applicants partner knocked on the door, Annie had left for work and Annie’s partner was not aware of the second set of viewings so refused the access to the applicant. Chanade was at another property and was filling in an offer form which is why one of the negotiators were running late to the appointment so that’s why they weren’t there when they arrived. We have since called and apologised to Kelly.