Amini, I am sorry that you have rated our service with a low score, but would like the opportunity to be able to understand your concerns in more detail. Please contact Tracey-Anne on tracey-anne.green@goodfellows.co.uk or by telephone on 01372 738178 to discuss this in more detail. We can confirm as a company we work for the landlord when managing a property therefore have to take their instructions from them.