Dear Matthew, we really appreciate your open and honest review, and are very happy that you found the service from Lucy and Tony extremely refreshing in the world of estate agency. We sincerely hope that we do offer a personal service to clients and your words give us the belief that our staff are trying very hard in these challenging times. Every review is read by the directors and responded to and this also drives us on to maintain the high standards set. Thank you for your 5 star review and we are certain that this will inspire Lucy and Tony to continue to offer their personal service which you rated so highly. Kind regards Goodfellows Morden.