My boyfriend and I purchased a property listed by Goodfellows Estate Agents. Lucy Putnam-Smith was helpful from the beginning and always quick to respond. We offered an unusual amount on the house that was accepted but had to be rounded up by 20p for the computer system to allow it to be inputted, we had totally forgotten about this by the time we had exchanged however Lucy had not and returned our 20p at the same time which was a lovely gesture. As first time buyers we had a lot of questions regarding terminology and processes but Lucy was always happy to answer us, often being more helpful and clear than our solicitor.