Dear Oliver , thank you for your real experience review of our service to you and particularly Lucy. She will be delighted that you found her service to be knowledgeable, professional and helpful and ensured a smooth transition to exchange. It is also great to see that she didn't just focus on the sale but was able to help giving you personalised advice and recommendations to suit your needs and taste. We look forward to helping your friends or indeed anyone else you know , we are here to help. Kind regards Goodfellows Morden