They rented a run down mouldy apartment to us and refused to break the lease. We were desperate and had to stay for sometime. They only cared and out the rent and protecting the landlord. . Only one of them Kamilla was really helpful and an angel. It was a very horrible experience and the landlord wanted to withhold the deposit. Luckily we had evidence. After dealing with another agency , I just realised what horror I endured in that apartment and how lax they were . I have attached a picture of the cooking area on check in. Please work on protecting your tenants as well.