Though we didn't actually sell our property through Karl Tatler, they supported us every step of the way, keeping us informed and advised. Our own estate agents, by contrast, were astonishingly uninformative, rarely returning calls or volunteering info. There was once a 48-hour delay in passing an important message from our buyers, for instance. Now I'm not so naive that I don't realise that the fact that three of the four sellers in our chain were represented by KT made an open and accessible relationship a benefit to all, they were unfailingly friendly, frank and, most important, available.