(Morley branch) Myself and my partner completed application forms to view a rental property on 9/11/2022 (1 day after the property went online). Didn't get a call back from an agent until 14/11/2022 to offer us a viewing. The woman I spoke to tried to arrange a viewing for the following day before 4pm, which I said would be difficult as it was such short notice and I work 9-5. She wasn't very accommodating to this - she said she could do Wednesday but told me 'we have viewings Tuesday and so it might be let by then'. In the end my partner took an hour annual leave to view on the Tuesday without me - they never sent any viewing confirmation and no house number but he found it using the photo. They also never called us to let us know the landlord's decision - it's pretty disappointing having to chase up a rejection especially when the person on the other end of the phone sounds like they couldn't care less. Overall they were slow to contact, had a lack of understanding when it came to viewing availability and lack of communication. We're put off from viewing other properties with them which is really unfortunate as I know they're one of the main estate agents in the areas we are looking in.