My housemates and I were utterly scammed by the letting agents at Your Move in New Cross. Marcus Lee and Marcel completely misled us about the state of the house and the furnishings. We signed a contract upon agreeing and confirming that certain refurbishments would be completed, and we turned up to a flat that resembled a building site. Furthermore, the flat was supposed to be furnished and it was completely empty upon arrival - not even a bedframe. Marcus gave me a key at the agency on moving day and told me the landlord would have the other two keys for my housemates, which was a complete lie. I turned up to a house full of mould, with a half broken front door and holes in the floorboards. The house was filthy and hadn't been cleaned as agreed whatsoever. We terminated the contract on that day, but it took us months to get our money back. The agency tried to blame everything on the landlord and vice versa, refusing to compensate us or give us our money back. We had to constantly call the central agency in order to finally get a reduced refund back. Both Marcus and Marcel were rude, patronising, and disregarding of how much inconvenience and stress they cause us. We were left without an apartment on moving day and had to stay with friends till finding a new apartment. Would not recommend whatsoever.NegativeResponsiveness, Quality, Professionalism, Value