We wish we could give zero star. We have had a bitter experience with this company. My wife and I were looking for a new home and came across this estate agent on rightmove website. Initially we requested to view a flat in new cross which was taken by another tenant but the estate agent offered us to view another property in old Kent road which we really liked and choose to make our new home. The agent was informed that I am working full-time but my wife is student and working part time and would be back in full time at her current position a month after. The agent never informed us that we are required to have £37k income in total. However, we paid £462 holding deposit and he took 5 days to start referencing. He sent us a form after taking my payment over the phone and the form had a wrong figure. We told us to change the figure after we pointed to him. We offered £1240.00 and landlady accepted. We had less than 4 weeks to get new home. He took more than a week to complete the reference and five days more to tell us the result. He rang us and told us that our annual salary is less than the required income. He was asking us to provide a guarantor but we told him that we got none. He said he will speak to landlord and get back us on that day but he didn’t reply. In addition, he never got us back to us on two time when he said he will get back to us today or shortly. We lost so much time because of not communicating quickly. Last time when I spoke to him, I told him that even you can speak to my wife’s manager who can confirm u that she would be back to full time next week, he asked for the manager’s number but he never communicated him. The agent told me he will give me the final decision on that day but he never called and sent any message but we ranged him so many times. At night we found him advertising the flat again on the website without letting us know (even though he has our holding deposit). Anyways he called my wife next day saying he would refund us the money but the most important fact is that we had only 9 days to look for a new flat. This is was really frustrating for us. If we knew we won’t get the flat for not having income of £37k then we would never have given our holding deposit n waste our time. We got money back today after 3 days but surprisingly we were refunded only £282 in place of £462. It was written on the paper (which he sent us after taking the holding deposit over the phone) that if we don’t pass the reference or withdraw the offer then we won’t be refunded but here we didn’t pass any wrong information or have withdrawn the offer then we are refunded only £282? This is really really frustration from an estate agent like your move. Is there any solution ?? U wasted our 3 weeks almost and left with no choice to get better place or almost becoming homeless. Does this go with your company ethics????