Really mixed feelings about this agency. Their processes when I signed up in 2016 were slow, they held up our on-boarding process with spelling errors in official documents and referencing. When we came to renew each year their process was archaic and bureaucratic (they used to require wet signatures from all tenants at the same time in their office that wasn't open after working hours but I believe they were changing this to email signatures a year or so ago). My tenancy with them ended in 2019 when the house was sold and landlord changed. The main positive I would say is that they did not break the rules with us, they weren't intrusive, imposing, and never visited without 24 hours written notice; although in fairness we dealt with maintenance issues directly with the landlord. Not the best agency, not the worst agency.