I have been renting now for around 12 years and Martin and Co Newark are by far the worst letting agents I have had to deal with. Make no mistake that these agents are firmly on the side of the landlords and WILL make it as hard as possible for the tennabt to get their deposit back....indeed they will also try and claim back more than just your deposit. Upon ending my tenancy after over 3 years I made sure that the property was I'm as good a condition as possible for a tenancy lasting over 3 years... I conceded some aspects but Martin and Co (along with the land lord) quite obviously wanted to get me to pay an unfair amount back..... despite my requests no quotes for the claimed work needed to be done were sent to me (despite being told this would happen within 5 days to then give me chance to find cheaper quotes if I was in disagreement). It took 3 weeks of me calling Martin and Co before before I was finally told that I would be getting zero back from my deposit!! Believe me when I say that once your tenancy is over Martin and Co will not give you the time of day.... not even to communicate by email. Beware of using this company as they will use the end of your tenancy as a money making opportunity.