I would give 0 if possible. I lived in a mouldy house for months, was terrified about my health, mental wellbeing and belongings. My shoes and jackets would be covered on mould. The pictures attached are only some of rooms, whole house was black in places - because of mould. On the beginning they were all lovely, untill we started reporting problems, then we would have those specialists coming over and over, sometimes not showing up. We had persistent problem with boiler, even after year of living with the property we would not deserve to have it replaced, instead Abigail would threaten us with additional charge for those repairs. Once we waited about a month for a piece for a boiler, it was winter, it was Christmas time. What company takes weeks to deliver a part? Nowadays? I feel like it was just to cause us more trouble. We had a massive leak from the bathtub too, ceiling was just falling apart, we had bumble bees infestation, all kinds of stuff. Then, when moving out, they would try to take ALL the deposit while saying it is a discount because the landlord will contribute to the refurbishment etc. I had to use my RIGHT TO DISPUTE, DPS has sorted the problem and we only had to pay a little over £50 for one or two things. It was a long process too because White Gates wouldn’t engage properly and take their time. I am glad this chapter is behind me and I would recommend to everyone- AVOID FOR ALL COSTS!