We were flooded out of our house and lived in a property in Newark arranged by Whitegates. The house was beautiful but newly refurbished so lots of building equipment not cleared away. I had to clean the cupboards as they were full of sawdust. We never got access to the garage the entire time we lived there because it was full of rubbish. The extractor fan was faulty and it never got repaired despite several promises. We always dealt with the landlord who lived next door and he was lovely. When we left, as a good will gesture, we left behind two sets of curtains and two curtain rails. The owner said we left it cleaner than it was when we moved in. Whitegates then decided to charge us £40 because there were a few weeds on the patio. When I rang to complain I was angry so told them so. Then I got a phone call from another woman who was extremely rude. I have said in that case please return my curtains and curtain rails. What was their answer? We won't return them but we can charge you for leaving them behind!!!!!! I am gobsmacked at this company. I have never dealt with a company so rude and unprofessional in my life. Never would I deal with them ever again. Lots of estate agents rip off customers with trivial reasons not to return the deposit, but this one takes the biscuit!!!!!