What can i say about whitegates..!!! We were unfortunate to have had a rented property through these. They are really hard to deal with. We booked a viewing. We were at the property awaiting the arrival of a representative. No sign of them. So we rang the office. Yep they forgot the appointment. So we had to wait until someone turned up. No apology. So we took the tenancy on the house. Part way they wanted to inspect the house. We had our dog with us and paid £10 for her to stay with us. They wanted to visit while we were at work. We mentioned our dog being there. We were told to leave her outside or somewhere else. No empathy from them. Inspection was ik. We had issues which were never sorted. We should have had keys for the garage which we never go. And the gsrage was chokka with building stuff. So when we left. The house was much cleaner than when we moved out. Our landlord commented on how clean the house was. Whitegates turn up to inspect while we are not there. So they say there were a few weeds between some patio stones. So they charged us £40.00 with no evidence of this. We had a call saying they had a letter of ours looking official. Three days later they tore it up. While i agree they look after landlords. They also have a duty of care to people renting a house they are managing. They told us we had a week to collect it. To me 3 days isn't a week. Anytime my wife spoke to them. What did she get. A member of staff shouting at her. We left curtain rails and curtains. They told us we could be charged for leaving them. And being charged to remove them. We had to supply curtains and curtain rails because nothing there. I have worked in customer care/relations. And i was amazed just how nasty they were once we had given up tenancy. They are so rude. Simple things they would ring up to have a go. I took a call from them. I said i was at work busy. And was told their call was more important. Errr i dont think so and advised i had to disconnect the call. And got a load of abuse. Hand on heart, i genuinely cant say anything good about whitegates. There is nothing I can say positive about them. So i say what i see. And i saw nothing remotely positive. I dont think i have ever come across staff representing a company as poor as these. I have no choice but to leave one star. Its too generous. It should be zero stars. This review is my opinion of what i witnessed while in tenancy or a managed property on their books. Hope this helps people making informed decisions.