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Whitegates Newark

A selection of reviews/testimonials by highest rating
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1.00 /5

This is a letting agency I would completely avoid. I have been called up on the phone and disrespected, rudely addressed and hung up on by a staff member when responding to one of their questions. When I tried to call back in shock of how I was being addressed, I was hung up on by the staff member and they proceeded to block my phone number. I am shocked that a business would allow their employees to speak in such a way to tenants. This is in regard to a parcel that was left at a property I have moved out of and them wanting me to collect this - something I physically cannot do during my working hours - perhaps something that they might have heard if they listened to me on the call, didn’t shout down the phone and then hang up…

Reply from agent

Good morning Lily. I'm very sorry that you feel that you were disrespected. I can assure you categorically that we have never blocked any phone number on our system. The only time a call is terminated without a sign off is if there is the signal is lost, or a staff member is being abused. In respect of the parcel that was left at the house - we did pick up a parcel that was labelled 'perishable contents' on the day of the checkout. Your partner was contacted on several occasions over the next few days to ask what he would like us to with the parcel as we cannot store perishable goods in the office nor can we cover the cost of forwarding post even when we have a forwarding address, and we were clearly told to throw it away - which we did. If you would like to contact the office and give a forwarding address we are happy to forward any other post that may arrive.

Contact details
Sales Phone:

01636 705868

Opening hours

Unknown

Address

Let It House, 25 Lombard Street, Newark, NG24 1XG, UK, NG24

If you're looking to sell your home fast and get the best price you're in the right place. Whitegates have built our reputation over five decades by helping homeowners move quickly. Here's how we can help you: 1. As local experts, we give you the very best advice to market your home 2. We pioneered 'No Sale, No Fee' selling, to take away all of the risks from selling 3. Our established brand is trusted, so we can deliver buyers to your door helping you to sell quickly We've forged our reputation on helping people sell their homes fast whilst using our experience to always achieve the best possible price. Our friendly team will be working hard on your behalf. We know Newark inside out and when it comes to selling a home that's crucial. Your buyers might want to know about the local area, parks, and schools. Living and working in Newark means we can put your buyers at ease and answer all of their questions. Feel free to pop into our welcoming branch for a chat, or you can call us, or if you're ready to get going you can book a free no-obligation valuation at your home. Simply pop your postcode in the box at the top of the page to get your free valuation now. Does your rental property meet the minimum requirements? We can undertake your EPC Assessment and certification.

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