I am a landlord that used them for letting my flat. Belvoir Chillingham Road branch do not respond to simple e - mails or telephone calls and cannot even manage the basics of very simple administration. They are completely shambolic and do not bother handing over any money to them for managing your property. They accidentally held on to my flat keys for ten years! They did not respond when I asked them to release the tenants deposit! They disregarded my rights for GDPR! The remaining reviews are telling of how they treat tenants is the same themes occur over and over again....Shambollic service.....