EVERY NEGATIVE COMMENT IN THE REVIEWS ARE TRUE. The moment that tenancy agreement is signed they're unprofessional and don't care at all. I can only recall one thing they did without delay and correctly during our tenancy. When we moved in, the majority of stuff in the flat was either cracked, scratched or broken (including the boiler, washing machine and dish washer), half of which they hid from us during the viewing. Trying to get repairs is a joke (you will require many of them as any repairs they actually do carry out are temporary fixes). If you don't have the willingness to persistently call them and basically tell them how to do their job correctly and fairly every single month, you don't stand a chance. Who doesn't love wasting hours of their day calling their letting agent about persistant issues within the property they're having to live in. They over charge for everything with regards to the deposit. When we asked for an invoice for their 'professional' cleaning service that they persuade you to do that cost £300+(you guessed it, it was almost double the original quote they gave us), they sent us a Microsoft Word mock up of an invoice 2 hours later with an address, phone number and company all of which didn't exist. Emails were then ignored and when I called up to query the invoice, the negotiation officer was rude and combatative. And if all that wasn't enough, just a few weeks ago we were copied into an email detailing all the private information of a current tenant, therefore breaching GDPR. Special mention to the one person that actually did her job well and was proffesional, I wish I could remember her name. I recommend she leaves to join a company that actually respects the job they are paid to do and their tenants. The one thing I can thank Belvoir for is for sending an email out reminding me to leave a review. Much appreciated.NegativeResponsiveness, Quality, Professionalism