Do NOT use this estate agent. Doesn't matter if you have found the perfect flat, it will never be worth the distress and hassle they will cause you. Been with them twice (didn't know how bad they were until after we signed for the second flat) and I deeply regret it. They will take your money, make countless mistakes and promises they never keep and then blame you. Horrible. UPDATE: they want to blame the landlord. However we never had a problem with him during the tenancy, he was great. Our problems were when we left and we had to deal with Belvoir! Shame on them for passing the blame!