DO NOT USE THIS ESTATE AGENT!!!!!!!!! The worst company I have ever dealt with by a long way - Customer service skills are non-existing and I feel 1 star is far too high. My washing machine broke and they failed to turn up 3 times for the engineer leaving me without a washing machine for 6 weeks, considering this was the only appliance the apartment came with as well. Then when questioned this they replied by saying 'we think 6 weeks is a reasonable timescale' with no apology. Then upon leaving the property they attempt to charge you all sorts from the bond. £25 to cover a pin hole in the wall which hung a plate, £60 for a full clean when it already had one and tried claiming for carpets etc. The apartment was left in a better state than we moved in. Avoid this estate agents at all cost!! I have dealt with many a company but non this bad