Even a 1 star is too much. Absolutely dreadful service from the day we moved in. The first day we ended up with a £50 emergency call out charge that we were never refunded for. Faulty windows on our property so they screwed the closed. Lots of broken features around the house and garden which we were promised would be fixed before we moved in - then my daughter hurt herself on one broken item in the house and ended up in hospital. In the end we had to report the letting agency and landlord to environmental health to get the repairs done. Please please please avoid this letting agency. Your dream house won't be found through these cowboys. After 6 month, we are moving out because we can't take any more. We are now in touch with the previous tenants who also moved out for the same reasons.