Belvoir took over the management of my furnished property from CityPadz. I was assured the handover would be seamless, as Citypadz executives would continue in the new company. However items have gone missing from my home and no-one is taking the blame. I even had a painting, which was hung over the fireplace in the lounge, cut from its frame and Belvoir have been kind enough to send me a photograph of the empty frame! Citypadz checked my inventory on each tenant handover, but apparently it is an optional service with Belvoir. Also, Citypadz provided contents insurance, but Belvoir do not. At subsequent tenant handovers, no-one from Belvoir told me the check was not happening, nor that the insurance was not automatically being renewed. Now I am hundreds, if not thousands of pounds out of pocket, with audio/video items and paintings missing, and my rental company is denying any responsibility.