I am sorry you have miss understood how the application process works. Whilst we sent you out an application to fill in until its completed and the landlord has approved the application the property remains on the market, it is not yours just because you have put an application in. No Money has been taken as no application has been approved and the property was not removed from the market. We use an automated system to carry out the referencing however for some reason we were not sent notifications that your application was filled in. We very much apologise about this and we will be speaking to the provider of the system to understand why this error occurred. Having looked at the application that was submitted there was some issues that means that the landlord would not have approved to proceed. This of course does not excuse the lack of communication which again we apologise for. I wish you all the best to find your new home.