I became a reluctant landlord when i was forced to move for work and have rented several times over recent years finally as a tenant with Northwood Newcastle. They have been nothing short of exceptional. They are very honest and matter of fact which i found refreshing. It was particularly difficult when i moved out because of work commitments and time away from Newcastle but they were very clear at the pre check out visit, (something i was never offered by other agents) and did my check out without me. A few cleaning issues were raised which i was happy to pay for as i just didn't have time myself. They made no deductions for this as they said it was done easily by the staff. Another first in my experience! I don't know how they remain so cheerful as i have had endless problems with my own tenants that seem to think they are paying for a "hotel" experience, want everything the next day and think they are doing you a favour living in your house. To top it all the staff at Newcastle actually helped me with my own property 200 miles away, giving me the right legal advice and prevented my agent putting me at risk. I wish they could manage it for me. I can not say anything but they are the best agent i have dealt with by some margin.