We find the staff to be very inefficient, uninterested and ineffective. If you manage to speak with the branch manager you get the same response. They leave repairs such as leaks, damp, broken fridges and broken boilers to worsen, they patronise and charge you for anything they can muster up. They say one thing and do the opposite. They insist on inspections despite the fact you've paid the deposit, they have issue with everything such as hanging pictures and gardening yet they don't help with urgent matters. They patronise with remarks such as "we'll speak to your husband" or "we've already discussed the matter with your husband", "perhaps you should confer with Mr..." We would advise everyone to avoid this place and save yourself a headache and the extra cash they swindle. Avoid!