Madly unorganised and poor communication. We booked a viewing using their auto booker and it's rubbish. I was stood outside in the cold waiting for someone to arrive for a house viewing. I called the office and was brushed off with a "he'll be 20 minutes he's running late" without even asking me about what property it was. Then I ring back 20 minutes later, someone more helpful answers but they say that the booking was for the same date next month! Then we find out that the auto booker had rearranged our appointment without telling us. There was little attempt to help fix the mistake, again palmed over to the auto booker which never has any available slots no matter what time I check. I missed out on a dream property due to incompetence.