Terrible service. Tenants are treated in a way of harassment. The staff is rude, demanding and not following legal procedures in line with the Housing legislation, particular Ms Debbie Smith, who introduced herself as the department manager. During 5 months she has been asked to do repairs in relation to health and safety hazard, later on electrics and boiler and some other things, which were declined on the grounds it was unsafe for contractors to enter. She threatened to end the tenancy without following legal procedures and acted in a way to force tenant leave. Without clarification , she returned 2 months rent, claiming later that tenant was not paying and as per this the Landlord was not liable for their obligations under the tenancy. Recently she finally prebooked works to be done and required to move out for 5 days. The non refundable payment was made, but on the day the works supposed to start, they sent the information about the delay and requested to move out the following week, which could not be agreed due to financial loss and the reasons were explained. Ms Smith then turned to the property without prior notice and sent threatening emails demanding to leave. All the above, led to excessive stress with current medical treatment in place.