Hello Dawn, we are sorry you feel our service fell short, a request was made to change your booking at one of the self catering properties in Beadnell, initially this was not offered to you but after a few communications with our bookings manager (2 days after the initial enquiry) and once travel restrictions had been imposed by the government it was agreed to rearrange the booking to 27 Mar – 3 April 2021 at no additional cost. Later you decided to ask to change this date to the 24th October 2020 which fell into a higher price band, you did not want to pay the premium for this more expensive week, our bookings manager offered you the week after this at the same price of your original booking but you chose not to do this. Fully appreciate the initial response about your booking was not favourable, but this was remedied quickly once travel restrictions we implemented by the government, I also understand the inconvenience caused by Coronavirus pandemic on your holiday which certainly does not help in this time of great uncertainty. Happy to discuss any of the above further by telephone should you wish to.