The Quick Response of the Property Management Department

Unfortunately our house mate failed to find some of the issues with the property before we moved in (I am a student at Northumbria University so at the time of viewing the house I was living at the other end of the country as it was out of term time). However after recognising some of the issues when we moved in at the start of term (late August), we forwarded this to the property management department and they were very quick at dealing with said problems, and also tried their best at receiving any additional furniture from the landlord that we needed on short notice. Any problems we have had since, the management department has dealt with in at least 24hrs (e.g. when the washing machine broke) and also providing information and forwarding us to the right people in particular situations (e.g. when the key broke in the front door lock).