Kindly note that HM residential unprofessional and rude letting agents that’s first time ever I seen in UK! Especially Christine Malik, they call her as Manager, but she never respond properly in phone or in person to any of her customers or tenants. Always she will act like very busy, if we visit office for any enquiries she will stare at us and then send someone to speak, unfortunately who has no knowledge, just joiner to the HM residential and then if we ask same question again! Christine Malik will shout very rudely! And say directly get lost! Finally all her mistakes she will convert to customer fault, so Christine reacted like that no fault from them or her! imagine now the game! Zaffer Malik profound director of HM residential, he is soft spoken and make-believe like he will help to his customers or tenant and he does some level trust, unfortunately not fully though! If we contact him for help he will try to fix the reported issue in the property, give false assurance and timeline of fix. Further follow he will also going to shout saying we have to wait for his time and as he is busy with other NEW customers. Further extend he will send labour who he not proficient to fix the issue or task, imagine now the game! HM residential never check property thoroughly before letting to new tenant from old tenant. Whenever any tenant report issue that’s goes forever and if tenant demand too much to get it resolve, they send some engineer or labour they never be professional too! Just come and check high level and report some random issue nature/solution and try with trial and error method. Sadly they also having attuite of arguing! In summary please be careful before you deal with them, they think all come as students and easily can be fooled by renting them... Last but not the least Kindly note who ever gave 5 start rating here is fake and are from their friends circle only to run their business, you may see more such reply only! In my experience they are not even suitable for star one? Best Regards, Suffered Tenants