Well to start with my mum rentout out a property from them and she was 70 years old and blind. When mum firt moved into the property in July 2018 the boiler was leaking and kept losing pressure everyday. I kept phoning up nerly most days sometimes twice in one day to get the boiler fixed for a very long time. A plumber came out and said it was fine. Then he came back out the following day and fixed the pressure. Mind you since he was a plumber surely he would have known it was unsafe to use but oh no he then said again it was safe. Eventually British Gas came out and condemmed the boiler unsafe to use and put a sticker on it which said Do not use DANGER. I took the paperwork to HM Residential on west road Newcastle Upon Tyne they said they would sort this. It never got sorted out from October it since it got condemmed right up until nearly the end of November the whether was frosty and cold at this time now for a 70 year old to be in this position who has health problems and severely blind and has arthritis they waited an awful long time to put a new boiler in. However when the new boiler came it took HM Residentials Plumber 3 days to fit the boiler as he did not have a clue what pipe was for it was absolutely unreal British gas would have done this in a day instead of 3 days to complete. Anyway now that the boiler was fixed mum still had no thermostat for the boiler to turn the heating up and down she had to walk in the kitchen. This was very dangerous as they moved the pipes where the step is leading into the kitchen and was not boxed in at all left totally bare mum was always tripping over it whee she could have easily fell down the back stairs as my.had to use the boiler to turn the heting on and off, by hand as they would not give my mum a handheld dial thermostat for people with disabilities. When they moved the boiler they had to move the socket across this again was not plastered over and had bare outer cable showing through the walls mum could have easily been electrocuted they said they would send a plaster out but no one came out. Mum could not get her wshing machine on as she had to pay for the pipes herself to get the washing machine on so my partner and myself did mum's washing for her. In December my mum paid £260.00 for another part of the or them to put in the Deposit Scheme the young lady put it in n envelope and it was never put into the Deposit Scheme to claim it back and it was not marked on the rent sheet either it has totally disapeard from their office. The only money that is in the Deposit Scheme is only £150.00 the other £260.00has disappeared thieves. NEVER GIVE CASH AS THEY DENY EVER GIVING THEM CASH. 98 BILBROUGH GARDENS NE4 8YA PROBLEMS WITH FLAT PIPES NEED BOXING IN ON STAIRS THERMOSTAT FOR BOILER NEEDS REPLACING WHICH YOU HAVE TO PAY YOURSELVES. WASHING MACHINE PIPES NEED SORTED FOR HOT AND COLD WASH BEWARE YOU HAVE YO PAY FOR THEM YOURSELVES YET AGAIN. SOCKETS ON KIRCHEN NEED TO BE PLASTERED. TILES ARE CRACKED IN KITCHEN DO NOT TRUST HM RESIDENTIAL AS THEY CON TOU AND DO NOT FIX REPAIRS FLAT IS IN SOME STATE DO NOT TAKE THIS. I HAVE PHOTOS OF ALL REPAIRS AND WILL BE PUTTING THEM ON SOCIAL MEDIA ABOUT HM RESIDENTIAL LETTING AGENCY HOW THEY EXPECTED MY MUM TO LIVE IN AN APPULING AND SHOCKING STATE WBERE NOTHING GETS DONE IN THE END.