DO NOT ASSOCIATE WITH THIS COMPAN...VERY UNPROFESSIONAL!!! Me and my partner rang up and viewed an apartment with HM Residential and were extremely pleased/excited and set on this particular property. A few days later we travelled to the office on West Road, Newcastle from Chester-le-Street to discus a few questions we had to do with furniture, parking and payments which needed to be made. These questions couldn't be answered straight away as the owner could not get in touch with the landlord. We both received personal information and guarantor forms to be filled out to start renting the property in September. We left the office very happy and in total belief that the apartment was ours because of how much interest we showed. A week later, after making special trips to get the guarantor forms signed, my partner rang up to make another appointment hand the forms in and to pay for the first months rent and admission fees so we could move into the apartment the end of August. To our complete shock my partner was told that the flat had been rented out by someone else! In disbelief they told my partner that we should never of received the personal information and guarantor forms with paying a holding fee for the property. Not once did anyone state we needed to pay a holding fee to secure the property, we would have obviously paid it if we knew!! Two days later we visited to the office again and were we were told there was no way we could get the flat we wanted and we had to even ask for an apology from the owner. We have been left angry and extremely frustrated. We would STRONGLY advise no one to go through this company if they are wanting to rent or buy a property!!! Disgraceful.