So many issues over 6 year tennancy.Slow for repairs (many never happened), missed appointments, excessive renewal fees, unable to get our names correct each year.2 days before end of our lease contractors entered the property without our knowledge - breaching tennancy contract.Was 90 mins late for our check out appointment.Property had no inventory - however they tried to claim the staging pictures as a 'check in' photos to the DPS. Property was filthy when we moved in - with previous tennants rubbish in garden.We were never sent a copy of the check out report to sign - never asked for new address (and we have a Royal Mail forward set up)Despite this they still tried to claim £160 for cleaning fees - which the DPS sided with us on.There's no way of contacting head office - and my complaint email from 30th May has still not been answered. When asked about this during a telephone conversation it was said that they 'don't care' - which was nice!If renting comes up in conversation I tell everyone I know to avoid this company if possible.