Following on from my Tenant. (We have tried to contact our property manager Hana, for the past month over 20 times via email, and call separately by both occupants of the apartment, but have had no response, absolutely, disappointing. We have established that we are being ignored now and sometimes our calls are declined only after a couple of Rings. We cannot find a senior contact for this branch, to escalate to so have had no choice but to post this review in hopes someone will finally reach out and acknowledge us as paying tenants. Our property manager is Hana of the Nottingham branch and maybe after this we will finally be acknowledged). This case is either shockingly poor mismanagement and or just straight up bad communication with clients/tenants. The hand over process of gaining a balcony which had been promised in September of a December deadline and its “rapidly coming to completion” . Now it’s April and we are still waiting for access and now can’t get communication with apartment management .