We used John Shepherd to rent out our flat and I have to say the service and professionalism was diabolical. Literally, nothing was done right! They couldn't even get the address for the property correct, despite us updating them with the details several times. The checks they did on the tenants caused significant delays (the don't chase anything up) and I ended up getting the responses myself. They didn't ID the tenants correctly, without being prompted by us first. They also didn't adhere to the correct licencing requirements which is a legal requirement for our area. The issues were flagged to them and the complaint was escalated, but they couldn't even refund the correct amount that was agreed. They told the tenants it was us being difficult, rather than admitting to their own mistakes! The tenants also had issues when dealing with John Shepherd, so thankfully they knew where the problems really stemmed. We will not use again and do not recommend.