Before I signed the contract, the communication was great—almost too good, with constant reminders to sign documents, provide ID, and set up payments. However, once I moved in, the service fell apart. I've been chasing them for weeks over a WiFi issue, a simple task of knowing whether external drilling has already been done on my flat prior to moving in so I can set up fibre broadband or if it would be possible to arrange this as I need it for work, and have asked to contact the landlord directly. Every request has been completely ignored or a half hearted reply. I was promised a property manager would take over after moving in, but over a month later, not a word from them. It feels like the person doesn’t even exist. Simple things were overlooked—like not telling me where the gas and electric meters were. Something that basic should’ve been made clear, but I had to figure it out myself. To add to this, we were promised professionally cleaned carpets before moving in. Surprise, surprise—this didn’t happen. It delayed our entire move by 24 hours and caused major inconvenience, as we had people rearrange their schedules to help us move furniture. Their communication is so poor. I've sent various emails to multiple people in their so-called “team” with zero responses for over two weeks. Good luck getting anyone on the phone, no one ever seems to answer. As you can tell from other reviews, I’m not alone in my issues with them- I just wish I’d have looked at them properly myself before viewing their listings.