Our experience with Martin and Co began on a positive note, as Courtney was responsive and kind during the initial stages of our tenancy. However, we encountered several issues that marred our overall experience. Firstly, the referencing process was lengthy and frustrating, causing a delay in our move-in date. However, the most significant issue arose upon the conclusion of our tenancy, when we found that an unreasonable amount had been deducted from our deposit. Despite leaving the property in immaculate condition, as we have done with previous properties in Nottingham (that, with other agents, had never had deductions taken), we were charged for multiple unnecessary services. The biggest charge was a £200+ deep cleaning service. It in no way needed a deep clean. We also fully cleaned the oven and defrosted and cleaned out the fridge. Adding to our concerns, we discovered that the cleaning company hired for this deep clean service is affiliated with Martin and Co, raising questions about potential conflicts of interest. It is clear that they fabricate these invoices. Furthermore, when we attempted to dispute the deposit deductions, we felt pressured to accept the charges, as we were informed that the new tenants would be unable to move in until the matter was resolved. This would have resulted in additional rent charges for us, as we were responsible for rent until the new tenants took occupancy. We found this situation to be unfair, especially considering that all deposit checks had been completed and there was no reason to keep them from moving in. It felt like we were being blackmailed into accepting the charges and even in our attempts to dispute, none of our points were being recognised...we just received excuses and broad replies that did not help so it would have gone back and forth anyway. In summary, our dealings with Tracey and Robbie regarding our deposit were highly unsatisfactory. Due to these negative experiences, we would not recommend Martin and Co to anybody and would, in fact, warn people to steer away if they want to avoid unnecessary and unfair charges. I have experience with many estate agents in Nottingham and Martin and Co have been, by FAR, the worst.