My and my flatmate's experience with Martin and Co started on a positive note, as Tracy was helpful and friendly and even put us as recommended tenants for the flat we applied for. However, at the end of tenancy, when it came to the deposit deductions, the level of communication with Robbie was extremely poor along with her deduction explanation and affected our overall experience. At the end of the tenancy, we both received an email about huge deductions from out deposit. It was horrifying as we spent a couple of days on ONLY cleaning the flat and in the end it was more clean and shiny than on our move-in date. We have received the check-out document with photos of all the items and general tidiness of all rooms. We knew about one thing that we were prepared to pay for (broken freezer drawer), and we even checked the price on official website of the freezer's producer - it was around 30-40 pounds, whereas we were deducted 110 pounds by Martin and Co. The other issue were stains on the shower screen which were not really our fault, more of a hard water issue, and have been there since the beginning. There was no way to even prove that as the photos in the inventory document from the beginning of our tenancy were taken from much further distance than in the check out document. The stains were visible on the check out document of course, while the inventory photos did not show anything as they were not as detailed. The last thing and probably the most ridiculous of them all was one WATER stain on the kitchen cupboard doors which was clearly an omission and two bits of bread on the oven door which led to a deduction of 120 pounds and been explained as "demanding a deep clean". When we asked to open a dispute about this, because we believed that those quotations are not really accurate, we have been informed that this might take up to several months, which was not convenient for us as we needed the money for our next tenancy. To add up to this, after receiving an email about the deductions, we replied with our explanation and the market prices of those issues: the drawer cost of max. 40 pounds, and deep clean of kitchen/bathroom which varies between 50-70 pounds in Nottingham (none of these required a deep clean, but assuming that we need that DEEP CLEAN for the water stain and one wipe on the oven door and cleaning the shower screen); and a question about how exactly those deductions were calculated as they were much higher than the actual cost of them. We received a reply in which our question (about specific calculations) was ignored, and, with our favourite part, that "We do not know the origin of the liquid marks, due to this the contractor has to use certain cleaning products to ensure that the marks are removed." Wonder what types of liquid they normally deal with in other peoples' kitchens that they assume some specific cleaning products are needed for a single water stain. We did not have time for this, therefore we accepted the charges and moved on, but we will definitely avoid Martin and Co in the future. We both have experience with other estate agents and we have never had any deductions from our deposits as every single time we left the houses/flats in perfect condition. In summary, we knew we will be charged about the broken freezer drawer, but if we had known that the cost will be almost three times higher than it actually costs, we would have replaced it ourselves. However, the other issues raised and the cost of them were ridiculous. We do not recommend Martin and Co, and the communication with Robbie left us highly unsatisfied with the customer service. Reading other reviews, we can see that this was not the only case of unfair and unnecessary charges, therefore, be cautious when dealing with this place.